Whilst a customer service score or percentage based on a series of questions can be useful internally, it offers little in the way of benchmarking against your competitors as the scores are not directly comparable and the questions are of course subject to manipulation. To address that, you can instead use the Net Promoter Score […]
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Many businesses go on about their days without really looking too much into customer feedback. They may not know why a customer hasn’t returned back to them or recommended them to a friend, and often it is not until a lot later on down the line they start to investigate what happens. Depending on what […]
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When setting up a new business there are many things to consider. Firstly you need to decide which type of business you are looking to set up. You should consider points such as how much time can you afford to commit and how much money would you ideally like to earn from the business? It […]
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Social media is a great marketing tool if used correctly and can quickly build up your brand. Many businesses use social media marketing across a wide range of industries and can often see an increase in their enquiries and sales either directly or indirectly. If you do not currently have social media set up for […]
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Some people think that a mentor is unnecessary however they can actually be really useful if you use the time with your mentor effectively. You can find a business mentor either online or through an organised event or course. The business that your mentor is in doesn’t need to necessarily be similar to your business […]
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