How to grow your business

If you are a business owner then you will probably want to see it grow and grow over the years. It can be tricky for new businesses to build themselves up and often you need to invest a good amount of money in to marketing to get it off the ground. You may decide to […]

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NPS or Net Promoter Score – What is it?

NPS or Net Promoter Score – What is it?

Whilst a customer service score or percentage based on a series of questions can be useful internally, it offers little in the way of benchmarking against your competitors as the scores are not directly comparable and the questions are of course subject to manipulation. To address that, you can instead use the Net Promoter Score […]

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The importance of customer feedback

The importance of customer feedback

Many businesses go on about their days without really looking too much into customer feedback. They may not know why a customer hasn’t returned back to them or recommended them to a friend, and often it is not until a lot later on down the line they start to investigate what happens. Depending on what […]

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Help with setting up a new business

Help with setting up a new business

When setting up a new business there are many things to consider. Firstly you need to decide which type of business you are looking to set up. You should consider points such as how much time can you afford to commit and how much money would you ideally like to earn from the business? It […]

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Setting up social media accounts for your business

Setting up social media accounts for your business

Social media is a great marketing tool if used correctly and can quickly build up your brand. Many businesses use social media marketing across a wide range of industries and can often see an increase in their enquiries and sales either directly or indirectly. If you do not currently have social media set up for […]

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