When it comes to growing and expanding your business m, it is imperative that you build up your reputation to not only attract back existing customers but to also to gain new ones. Reputations are very important and it is vital that you ensure that your reputation is looked after in order to be successful. Having a bad reputation can be enough to cause you to have to close your business. If you have several customers giving you bad feedback this can quickly escalate and you may find that all of a sudden, your enquiries or sales drop.
Every business will experience unhappy customers from time to time but the important part is to ensure that you respond in the correct way and in a timely manner. With the likes of social media accounts, review websites etc, it is not easier than ever for someone to leave you good or bad reviews. You may not even realise that someone has left you a bad review if you are not active on these types of platforms. If you do hear or find a bad review then be sure to not just ignore it and respond. Even if you feel the person is being unfair, be sure to respond in a professional matter as people often except bad reviews if they have been felt with correctly.